Bennett Quillen’s Maxims for Success

by Bennett Quillen

1. REQUIRE HONESTY IN DEALING WITH CUSTOMERS, SUPPLIERS AND EMPLOYEES

2. FOCUS ON LONG TERM PROFIT RATHER THAN SHORT TERM GAINS

3. MONITOR PROFIT/COST CONTRIBUTION RATHER THAN VOLUME THROUGHPUT

4. BUY RATHER THAN BUILD: IT IS MORE PROFITABLE, UNLESS YOUR FIRM DEVELOPS OR PROVIDES A COMPLETELY UNIQUE PRODUCT

5. MAINTAIN STANDARDS RATHER THAN KEEP MULTIPLE VERSIONS OF SYSTEMS, POLICIES

6. ORGANIZE BY PRODUCT GROUP RATHER THAN TECHNICAL FUNCTION

7. HIRE/TRAIN BUSINESS-ORIENTED PEOPLE WITH I/S SKILLS RATHER THAN FOCUSING SOLELY ON TECHNOLOGY SKILLS

8. KEEP COMPANIES RELATIVELY SMALL, PREFERABLY LESS THAN 750 EMPLOYEES, FOR: GREATER ROI, LESS OPERATIONAL REDUNDANCY, CONSISTENT CUSTOMER SERVICE, MORE KNOWLEDGEABLE STAFF

9. KEEP TITLES SHORT, THREE WORDS OR LESS, THAT DEFINE FUNCTION (FEW OFFICERS AND CORPORATE TITLES); E.G.: USE PERSONNEL DIRECTOR, NOT SVP – HUMAN RESOURCES

10. AVOID GRADUATES OF IVY LEAGUE COLLEGES: THEY CAN TALK THE TALK BUT CANNOT WALK THE WALK

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